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Terms and Condition

1. Introduction

Welcome to PoojaWallah ("Company", "we", "our", "us").
By accessing or using our website https://poojawallah.com and our mobile application, you agree to be bound by these Terms & Conditions.

LEGAL NAME : TRISHIKA SUPER BAZAR PRIVATE LIMITED

If you do not agree with any part of these Terms, please discontinue using our services.

2. Services We Provide

PoojaWallah offers the following services:

  1. Pandit Booking Services

    • Users can book qualified pandits for various poojas and rituals.

  2. E-Commerce Store

    • Users can purchase pooja-related items such as ghee, hawan samagri, agarbatti, idols, etc.

  3. Information & Guidance

    • General pooja information, descriptions, and recommendations.

We reserve the right to update, modify, or discontinue any service.

3. User Accounts

To use certain features, you may need to create an account.
By creating an account, you agree that:

  • You will provide accurate and complete information.

  • You will be responsible for maintaining account security.

  • You will not use another person’s account without permission.

We may suspend or terminate accounts for misuse or violation of these terms.

4. Booking Terms (Pandit Services)

  • Users must provide accurate details such as pooja type, location, date, and time.

  • Booking confirmation is subject to pandit availability.

  • Prices may vary depending on pooja type, location, materials required, and duration.

  • The company is not liable for delays caused by traffic, emergencies, or natural events.

5. Pricing & Payments

  • All prices listed on our platform are final and inclusive of applicable taxes.

  • Payments for products and bookings may be processed via third-party payment gateways such as Razorpay or other providers.

  • We are not responsible for any payment failure, delay, or technical issues from third-party gateways.

6. Delivery of Products

For e-commerce orders:

  • Delivery times are estimates and may vary depending on location and order volume.

  • Pooja Samagri or products may arrive earlier or later due to logistics constraints.

  • We are not responsible for delays caused by courier partners or unforeseen circumstances.

7. Order Cancellation & Refund Policy

Product Orders

  • Orders can be cancelled before dispatch.

  • Once shipped, cancellation is not guaranteed.

  • Refund will be processed within 5–7 working days to the original payment method.

Pandit Booking

  • Cancellation before 24 hours of booking time → Full refund.

  • Cancellation within 24 hours → Partial or no refund may apply.

  • No refund if pandit has already traveled or service has started.

Platform Rights

We reserve the right to cancel any order or booking due to:

  • Product unavailability

  • Payment failure

  • Technical issues

  • Incorrect booking details

8. Return & Replacement Policy (For Products)

Products can be returned or replaced only if:

  • Wrong product delivered

  • Damaged item received

  • Quality issues (with valid proof)

The following items cannot be returned:

  • Used pooja items

  • Opened consumables (ghee, oil, etc.)

  • Items without original packaging

Replacement will be processed after verification.

9. User Responsibilities

By using our website/app, you agree that:

  • You will not misuse the platform.

  • You will not upload harmful content, viruses, or scripts.

  • You will not engage in fraudulent transactions.

  • You will comply with all local laws.

10. Intellectual Property Rights

All content, logos, images, trademarks, and designs on PoojaWallah are owned by us or licensed to us.
You may not copy, distribute, or modify any content without prior permission.

11. Third-Party Services

We may use third-party vendors for:

  • Payments

  • Logistics

  • Notifications

  • Analytics

We are not accountable for errors, downtime, or failures caused by third-party systems.

12. Limitation of Liability

PoojaWallah will not be liable for:

  • Delays caused by courier partners or pandits

  • Incorrect user-provided details

  • Third-party payment failures

  • Natural calamities, strikes, or emergencies

Our liability is limited to the amount paid for the service or product.

13. Changes to Terms

We may update these Terms & Conditions at any time.
Changes are effective once posted on the website.

14. Contact Us

For questions or concerns, contact:

📧 Email: support@poojawallah.com
📍 Website: https://poojawallah.com